RESPONSIBILITIES
EDI
Install upgrades and program fixes to EDI translation and AS2 software
Design, develop, test, implement, train, and support EDI solutions
Create and support translation maps for inbound and outbound documents
Liaison with Supply Chain team, trading partners, and software vendors
Automation of EDI support and administrative processes
Monitor EDI system health including timely response to alerts
Maintain detailed documentation and process flows for all EDI processes IT is responsible for
Support and Troubleshooting
Perform application support and troubleshooting for designated applications including analyzing and resolving support tickets
Work with the appropriate internal staff and third parties to resolve tickets in specialty areas requiring their skills
Document the steps involved in resolving the support tickets
Other
Assist with development and troubleshooting of reports
Participate in team on-call rotation
EDUCATION AND EXPERIENCE
Associate degree in Computer Science or related field or equivalent experience
Certifications: Not required, but valuable
5+ years of experience providing EDI solutions including definition, mapping, ERP integration, and testing required
Experience with TrustedLink for i translator desired
Experience with Infor LX (formerly known as BPCS) and Electronic Commerce Manager (ECM) desired
Experience with Microsoft SQL Server Integration Services (SSIS) desired
KNOWLEDGE, SKILLS, AND ABILITIES
Expert knowledge of EDI transactions especially creation of customer / vendor orders, acknowledgements, invoices (inbound/outbound), load tenders, and advance shipment notices required
Understanding of relational databases required
Demonstrated understanding of SQL required
Demonstrated research, analytical and problem-solving skills required
Understanding of XML and JSON desired
Understanding of REST API desired
Ability to work closely with individuals in a team environment
Comfort working with Windows Servers and IBM i environment desired
Detail Oriented
Able to develop and interpret technical documentation for training and end user procedures
Persistence in resolving issues without becoming upset or overly frustrated
Highly self-motivated and directed
Ability to absorb new ideas and concepts quickly
Ability to work in a fast-paced, demanding environment
Ability to balance multiple shifting priorities and deadlines
Ability to reason – work from end results backwards to determine the best course of action for problem solving
Positive “Can Do” attitude
Trustworthiness with strictly confidential information
Ability to work with people at all levels in the organization, in addition to consultants and vendors
Good organizational abilities
Good communication skills – oral and written
Willingness to provide support 24x7 to resolve business issues
Ability to work some weekends during Fresh Pack season and at other pre-arranged times during the year
SUPERVISORY RESPONSIBILITIES
Direct: None
Indirect: None
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
To perform this job successfully, the physical demands listed are representative of those that must be met by an employee
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job:
The employee must be able to remain in a stationary position 50% of the time whether that be sitting or standing
The employee must be able to use fingers to constantly operate a computer or other type of office equipment
The employee in this position must be able to regularly walk
The employees must be able to use hands to handle and feel
The employee must be able to reach with both hands and arms
The employee must be able to visually detect, perceive, or recognize in near and far distances
The employee must be able to converse or convey with other individuals
The employee may occasionally be required to crouch
The employee may occasionally lift/carry items as heavy as 25 pounds
JOB COMPETENCIES
Ethics/ Integrity/ Trust
Attitude and Commitment
Diversity
Customer Service
Company Engagement
Quality
Cost Consciousness
Oral/ Written Communication
Business Savvy
Initiative
Problem Solving
Planning/ Organizing
Other
Responsible for monitoring, record keeping and taking appropriate actions for specific Food Safety Plan and Food Quality Plan and pre requisite program requirements
Responsible to report food safety and quality issues to management